There are many online flight and travel booking sights, however at Star Flights you will deal with a real person and we pride ourselves on offering guaranteed support from the first time you contact us, whilst you’re on your journey, and through to when you arrive safely back home. Best of all, because we are ‘online’, it means you can contact us at a time convenient to you.

On our website we have a live chat option, our phone contact 1300 728 759, and our online enquiry form. And you can also send us a quick Facebook message.

We try to be as responsive as possible and will always get back to you, however sometimes technology may have a different agenda. Please check any spam/junk email folders, where a reply might be hiding. Otherwise, please contact us via phone 1300 728 759 so we can look into any issues.

All Travel Agencies must bear the ATAS symbol and accreditation number. As ATAS accredited Travel Agents, we must conduct business in compliance with Australian Consumer Law and in accordance with the ATAS Charter and Code of Conduct.
• ATAS ACCREDITATION NUMBER: A13834
• You can verify our accreditation here

We offer the best value, which means we source the best prices and products to suit you and your travel needs.
Many websites offer cheap prices, but these sites can be misleading. Many do not offer ongoing travel support, a dedicated travel consultant, and most total prices are not revealed until the payment screen where all the additional fees, taxes and additional extras have been added.

A quote is always the current price based on the current availability. However, a quote is not guaranteed until a booking is made and is subject to change at any time based on availability and validity of the fares.
A booking is a confirmed itinerary. You will have secured seats, hotel, car hire etc. The price is guaranteed until payment deadline, subject to any slight variations in airline taxes (although rare, this is mostly due to any currency fluctuations and should only be a small cost).
We always recommend booking and paying as soon as possible to secure your itinerary and prices.

We will endeavour to get you the next best alternate. This may mean working closely with you to find an alternate day, time, service provider to give you the best outcome.
It is possible to wait 24-48hours for a confirmed booking due to varying hotel, tour, car hire booking systems where live availability can not be provided at the time of the quote, and therefore a booking request needs to be sent through to the supplier for confirmation.

No. You won’t be expected to pay anything until a booking has been made and confirmed.

We don’t require a deposit for you to turn your quote into a booking. However, some suppliers will require a deposit at a set deadline, with final payment required closer to your travel.
For example, some cruise companies require a $200 per person deposit within 7 days of booking.
Most deposits are non-refundable.

Only for domestic flight bookings of $15 per person per booking which is non-refundable, or any international bookings of $50 per person per booking where departure point is outside of Australia.
No fees apply to any international booking that originates from Australia.

All suppliers will endeavour to accommodate any special requests. Please make sure you advise these at the time of the booking. Please be aware that not all requests can be guaranteed.

Fees do apply, please refer to your itinerary and the suppliers’ websites for any special conditions on cancelling or amending your booking.
Please also refer to our Terms & Conditions and our Refund Policy for full details.

You can pay via credit card or bank transfer.
Please allow enough time for your payment to reach our account, as bookings cannot be confirmed or ticketed until we have received payment into our account. See more about payment methods.

There are many unforeseen events that can occur either before you travel or whilst you are on your journey.Travel Insurance will protect you against these unforeseen events with coverage for any loss of money due to booking cancellations/amendments/travel delays; medical expenses; loss/stolen property; personal liability.
You will also receive support in a medical emergency, and if in a remote area that does not offer sufficient medical services you may need a medivac to another facility/back to Australia.
Our Star Cover Travel Insurance have a range of policies to suit your travel requirements.

We will work diligently with the airline to get you the next best alternate. We will also make any suppliers awaiting you at your destination aware of your new arrival times and details.
If, however it is after hours and we are not contactable you will need to work with the airline independently and try contacting any suppliers awaiting you. The supplier details will be on your travel documentation. Please, also contact us as soon as you can so we can check any other details necessary on your behalf.

Yes. This is highly recommended and will be advised on your documentation. It is always good and will give you peace of mind to know if everything is running on schedule. Also, some suppliers will need this confirmation from you in order to go ahead with your arrangements. Recommended reconfirmation times will be listed in the airline’s or the supplier’s terms and conditions.

If you are travelling from Australia on an Australian passport you need six (6) months remaining on your passport from the date you arrive back into Australia. You may be denied boarding if you do not have this.
For example, you travel to Europe and arrive back into Australia on the 12th June 2018. Your passport must not expire before 12th December 2018. You must still have six months or more remaining on your passport. Please note, some countries may only accept passports with electronic chips. If you are travelling on a foreign passport, please check your exit and entry eligibility with the relevant embassies/consulates.

Some countries you will need a visa to enter. Each country has their own rules and conditions. Some visas may need to be applied for a few months out from travel, whilst others you can apply and pay upon entry at the destination airport. It is the individual’s responsibility to make sure they have the relevant visa for their destination, and any stopover destinations.
Your travel agent can help you with basic information. Application and up-to-date information can be found on the embassy or consulate of the country you will be visiting. For more information about passports and visas refer to the Australian Government Department of Foreign Affairs and Trade.

Your travel agent will be a good source of information for you, we also have some handy destination guides ready for you to download off our website.
You can also register your travel with Smartraveller. Here you can find a range of advice for travellers, subscribe to official government travel advice, and by registering you can help them contact your family in the event of an emergency.

All drivers must hold a valid licence. Many countries also require an International Driving Permit (IDP). Licences, permits, and a valid passport must be carried at all times when driving.
To obtain an International Driving Permit, please contact your states relevant IDP authority. More information about driving internationally can be found on the Smartraveller website.

You will need to contact a Travel Doctor, or a Doctor that does specialises in Travel Vaccinations. Please note a general practitioner may not be specialised in up-to-date information on what is required to enter another country.
Some visa applications or immigration officials at your destination, may require proof of certain vaccinations to approve entry into their country.

Your allowances will be listed on your travel documentation, or under the terms and conditions on each supplier’s website. It is the individual’s responsibility to check these items.
You should always check your allowances for each individual flight as well as any restrictions if you are on a group tour. Eg: If you are allowed 2 suitcases for an international flight, but only 1 on an extended coach tour this may cause some problems.
Airlines will list what you can/cannot take on board a flight. Tour companies will list mandatory items you will need.
Recommendation: Always keep your mobile phone and other electronic devices sufficiently charged and take a universal/relevant country power adapter with you.

Yes. On arrival at your destination you may not be able to use Australian currency anymore. You may need to pay for a visa on arrival in the local currency or you may want to purchase some small items at the airport.
Tip: Try to keep your cash on hand to under AUD$200 equivalent. Depending on your insurance policy, if this is lost/stolen your maximum claim may only be AUD$200 or less.

Yes, if you have a relevant credit card. However, if you choose to take your own credit card, when you purchase something you will be charged bank fees plus any relevant currency exchange rates on that day. You will also need to let your banking institution aware of your travel plans, to avoid them freezing your account due to ‘suspicious activity’.
A Cash Passport or Prepaid Travel Money Card is a recommended option.

These are prepaid credit cards where you load your Australian dollars onto the card, which is then converted into the local currency/currencies of your destination/s with a locked in exchange rate. Just swipe/insert or withdraw cash as per normal credit/debit card.

In some countries it is mandatory to tip for any service that you receive, as this makes up for the low wages they receive. You will need to check if the country you are to travelling to requires tipping.
In the USA it is mandatory and considered rude not to tip, so make sure you have enough small denominations of USD$$ with you on arrival as tipping will start straight away.

Technology is a great thing. Most destinations will have the internet, so make sure your phone has international roaming and your provider is aware of your travel plans. Alternatively, you can purchase prepaid sim cards to use whilst travelling.
If you are travelling in remote areas make sure your friends and family have a copy of your itinerary and are aware when you may not be contactable. And don’t forget to register with Smartraveller. Your privacy is important to us, so we will not give out any information about your travel to any third parties unless we have written consent from you that details the person/s we can provide information to.

Yes. However, you will need to check if you need a power plug adapter or voltage converter for the power sockets (outlets) used in that country. Head to Power Plugs and Sockets to check the country you are travelling to and its requirements.

Not necessarily. If you try to learn some key phrases prior to travel, it will help a lot. Most destinations are quite accommodating with tourists.
However, if you get stuck you can use Google or the Google Translate app for IOS Devices. Both will translate English into a selected language.

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